Cookie statement

What are cookies?

Cookies are small data items that we save in your browser or on the hard drive of your computer. That way we can remember your preferences when using our website.

The Brussels Airport Company uses so-called functional cookies, which improve the use of the website for you as a visitor and non-functional cookies are used to collect statistics of our visitors, in order to improve our website in the future.

Unless you have adjusted your browser settings so that it will refuse cookies, our system will place cookies as soon as you visit our website.

Usage of cookies

Brussels Airport Company only processes data that are automatically collected through the usage of the website such as IP address, operating system, the type of browsers you are using, the number of times you visited the website and the pages you visited. Brussels Airport Company uses cookies to collect this personal data when you visit the website. 

Our website uses cookies and similar technologies to differentiate your usage preferences from that of other users of our website. This helps us to provide you with a better user experience when you visit our website and also allows us to optimize our website.

However, cookies and similar technologies do not allow for systematic data collection by means of which the users of our website could be identified. They only help us to improve the user experience, increase the security, enhance the operation of our website, understand the interests of our users, measure the effectiveness of the content of our website, identify and solve problems and help with defining the marketing purposes. We may also use cookies for other purposes such as the commercialization of our company.

Pursuant to the legislation in force, all websites aimed at certain parts of the European Union are required to seek your consent for the use or storage of cookies and similar technologies on your computers or mobile devices. This cookie policy gives you clear and complete information about the cookies we use and their purpose. 

How to disable cookies?

You can check the use of cookies through your browser settings and other tools. You can configure your browser to disable, reset or block the use of cookies or similar technologies. However, it is possible that without the use of cookies, our website will not work properly. Certain graphic elements or applications/features on the website may not work as well as they would with cookies enabled 

The links below provide more information about disabling cookies per browser:

Types of cookies

Temporary cookies

Temporary cookies are temporarily stored in your browser or application. As soon as you close your browser or the application, such cookies will be deleted.

Permanent cookies 

Permanent cookies remain on your computer or mobile device, even if you close the browser or the application, and make it possible to recognize you during subsequent visits to the website or application. Permanent cookies remain on your device until their end date is reached, until a new cookie is installed or until you delete them in the settings of your browser, application or mobile device.

Owner of the cookie(s)

First-party cookie

First-party cookies are cookies that are managed by Brussels Airport Company and are specific for the visited or used online service/website.Third-party cookie

Third party cookies are cookies that are managed and placed by a third party. This happens during your visit or use of the website. Third party cookies enable that certain information is sent to third parties by your visit to our website. Third parties collect this data so that they can understand and improve the functioning of our website. For more information about the use of cookies by third parties, we refer you to the website of the relevant third party, as they will use cookies in accordance with their own cookie policy. It is important to note that the policy of such third party can differ from our policy.

Why cookies?

Necessary cookies

Necessary or essential cookies are cookies that are necessary for the operation of the website. It is therefore advised not to disable these cookies. 

Functional cookies

These are cookies that ensure the website functions properly. Examples for which these cookies can be used:

Performance & analytical cookies

On the basis of these cookies, information is collected about the way visitors use our website. This is done with the intention to improve the content of our websites, to further adapt it to the wishes of the visitors and to increase the usability of our website. For example, the usage of Google Analytics. 

Social media cookies

Our website can implement so-called embedded elements of other third parties, such as YouTube, Twitter and Google Analytics. These are used to integrate social media into the website through plug-ins.

Other cookies

These are cookies that do not belong to one of the above categories of cookies. An example of other cookies are cookies that can be used to perform a web analysis for the optimization of the website.

Name

Type (functional, statistical, social media or advertising cookies)

What does it do?

Lifetime

First or third-party cookie

Link to privacy notice/cookie policy and consent check form third party

action-banner

Functional

The value of this cookie determines whether or not we’ll display our action banner on the website

2 days

First-party cookie

/

banl-newsletter

Functional

The value of this cookie determines whether or not we’ll display our newsletter banner on the website

2 days

First-party cookie

/

newsletter-notification-blog

Functional

The value of this cookie determines whether or not we’ll display our newsletter banner on the website

9.5 years

First-party cookie

/

bacck

Functional

This cookie is a part of our webserver security setup, which keeps our servers safe from specific web applications.

1 year

First-party cookie

/

CookieControl

Functional

This cookie lets us know which cookies you’ve accepted and which you’ve declined.

1 month

First-party cookie

/

entry_point

Functional

This cookie tells our server, which hosts bruxx, brusselsairport.nl, brusselsairport.fr and brucard.be, which website you are currently visiting.

Session

First-party cookie

/

JSESSIONID

Functional

General purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server.

Session

First-party

cookie

/

locale

Functional

The cookie determines the preferred language and country-setting of the visitor - This allows the website to show content most relevant to that region and language.

Session

First-party cookie

/

PHPSESSID

Functional

Preserves user session state across page requests.

Session

First-party cookie

/

TS0132f9c2

Functional

This cookie is a part of our webserver security setup, which keeps our servers safe from specific web applications.

1 year

First-party cookie

/

api_actor

Statistical

This cookie ensures that all of the information is transmitted to our backend correctly, so that we can analyse and improve our website’s experience.

5000 days

First-party cookie

/

Bac-Internal

Statistical

Through this cookie, we’re able to distinguish between internal and external traffic in Google Analytics

Session

First-party cookie

/

_dc_gtm_UA-#

Statistical

Used by Google Tag Manager to control the loading of a Google Analytics script tag.

1 day

First-party cookie

/

_ga

Statistical

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

2 years

First-party cookie

/

_gid

Statistical

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

1 day

First-party cookie

/

_gat

Statistical

Used by Google Analytics to throttle request rates.

1 day

First-party cookie

/

_hjCachedUserAttributes

Statistical

This cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool.

1 year

First-party cookie

/

_hjClosedSurveyInvites

Statistical

Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.

1 year

First-party cookie

/

_hjDonePolls

Statistical

This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.

1 year

First-party cookie

/

_hjDoneTestersWidgets

Statistical

This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.

1 year

First-party cookie

/

_hjid

Statistical

This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.

1 year

First-party cookie

/

_hjIncludedInSample

Statistical

Determines if the user’s navigation should be registered in a certain statistical placeholder.

Session

First-party cookie

/

_hjLocalStorageTest

Statistical

This cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted immediately after creating it so the expected storage time is under 100ms.

100ms

First-party cookie

/

_hjMinimizedPolls

Statistical

This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.

1 year

First-party cookie

/

_hjRecordingLastActivity

Statistical

This should be found in sessionStorage (as opposed to cookies). This gets updated when a visitor recording starts and when data is sent through the WebSocket (the visitor performs an action that Hotjar records).

Session

First-party cookie

/

_hjShownFeedbackMessage

Statistical

This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.

1 year

First-party cookie

/

_hjSessionResumed

Statistical

This cookie is used by Hotjar to keep track of anonymous user interactions with the website in order to improve the website browsing experience.

Session

First-party cookie

/

hjTLDTest

Statistical

When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.

Session

First-party cookie

/

_hjUserAttributesHash

Statistical

User Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated.

Session

First-party cookie

/

number-of-visits

Statistical

This cookie will keep track of how many times you visit bruxx.be, brusselsairport.nl, brusselsairport.fr or brucard.be in one day.

1 day

First-party cookie

/

source

Statistical

This cookie stores information about the medium through which the visitor came to our website

3 years

First-party cookie

/

time-first-visited

Statistical

Registers the time at which you first visited bruxx.be, brusselsairport.nl, brusselsairport.fr or brucard.be that day

1 day

First-party cookie

/

_vwo_ds

Statistical

Stores persistent user-level data for Track (goals, funnels) and Analyze (heatmaps, recordings, form analytics).

1 month

First-party cookie

/

_vis_opt_test

Statistical

This cookie is used by Visual Website Optimizer and detects whether cookies are enabled in the browser.

Session

First-party cookie

/

_vis_opt_s

Statistical

This cookie is used by Visual Website Optimizer and detects whether a user is new or not.

18 months

First-party cookie

/

_vis_opt_out

Statistical

This cookie is used by Visual Website Optimizer and detects whether a user has opted out.

10 years

First-party cookie

/

_vis_opt_exp*

Statistical

These cookies are used by Visual Website Optimizer and ensure that visitors have a consistent and improved user experience.

18 months

First-party cookie

/

_vwo_referrer

Statistical

Stores referral info allowing VWO to identify the original Traffic source in case of Split Campaign

15 seconds

First-party cookie

/

_vwo_sn

Statistical

Stores session-level information.

30 mins and reset again to 30 mins on user activity.

First-party cookie

/

_vwo_uuid

Statistical

This cookie generates a unique id for every visitor and is used for the report segmentation feature in VWO, and it also allows you to view data in a more refined manner.

10 years

First-party cookie

/

_vwo_uuid_v2

Statistical

This cookie is set to make split-test on the website, which optimises the website’s relevance towards the visitor – the cookie can also be set to improve the visitor’s experience on a website.

1 year

First-party cookie

/

__atuvc

Social

This cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. It stores an updated page share count.

1 year

First-party cookie

/

_fbp

Advertising

Used by Facebook to deliver a series of advertisement products such as real-time bidding from third-party advertisers.

3 months

First-party cookie

/

_gcl_au

Advertising

Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.

3 months

First-party cookie

/


Organisations that may leave third-party cookies

Organisation

Their cookie policy

Cloudflare

https://www.cloudflare.com/cookie-policy/

Google

https://policies.google.com/technologies/cookies?hl=en-GB

Interparking

https://www.interparking.be/en/Cookies/

New Relic

https://newrelic.com/termsandconditions/cookie-policy

Bing

https://privacy.microsoft.com/en-gb/privacystatement

Doubleclick

https://policies.google.com/technologies/cookies?hl=en-GB

Facebook

https://www.facebook.com/policy/cookies/

Hotjar

https://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookies

YouTube

https://policies.google.com/technologies/cookies?hl=en-GB

For questions about this cookie statement or the BRUXX privacy policy please contact us via privacy@brusselsairport.be.

Last updated: 12/02/2020

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