Complaints – Airline complaints

Do you have a question, remark or complaint?

Contact your airline for complaints about your flight our baggage. .

Questions about lost items? Contact the designated service.

Do you have complaints about services at Brussels Airport? Send an e-mail to, a fax to 02 753 41 22 or a letter to:

Brussels Airport Company
Brussels Airport
BE-1930 Zaventem

Welcome centre

At Brussels Airport Welcome Centre, we’re always happy to answer to your questions. The Welcome Centre is located at arrivals level and welcomes all passengers from 6 am to 9 pm.

Airport info

Subscribe to our newsletter

And receive the best deals in your mailbox